• Opposite Former "Da Crown", Tiko, SW Region, Cameroon
  • +237 674 77 42 45 / 691 59 79 20

Terms & Conditions

Terms & Conditions

  1. ROYALTY GENUINE TRAVEL SOLUTION shall provide the Services only on receipt of a written request by the CLIENT’s authorized representative. ROYALTY GENUINE TRAVEL SOLUTION shall not be obligated to provide the Services in the absence of any such written request.
  2. ROYALTY GENUINE TRAVEL SOLUTION shall arrange to email/hand over the tickets, ticket documents etc. at the office of the CLIENT and to the person who has sent a written request.
  3. Foreign exchange shall be physically handed over directly to the person who is traveling.
  4. The CLIENT confirms that the arrangements are exclusive to ROYALTY GENUINE TRAVEL SOLUTION and that during the term of any transaction, the CLIENT shall not be entitled to enter into any agreement / arrangement with any other person / company which is same / similar to the arrangement in such transaction.
  5. Invoices will be issued by ROYALTY GENUINE TRAVEL SOLUTION- on date of ticket issuance. If the CLIENT does not revert to ROYALTY GENUINE TRAVEL SOLUTION within seven days from date of issue of the invoices, then the same will be deemed to have been accepted by the CLIENT.
  6. ROYALTY GENUINE TRAVEL SOLUTION shall issue Credit Notes (subject to Airline Rules and Regulations and receipt of Credit Notes from the Airline) for all tickets given to them for cancellation. The same will be adjusted while making the payments.
  7. In case of any delay in payment by the CLIENT of the invoices, ROYALTY GENUINE TRAVEL SOLUTION reserves right to charge interest at 5% per month.
  8. If the payments are delayed for more than 30 (thirty) days, then, without prejudice to the right of ROYALTY GENUINE TRAVEL SOLUTION to receive interest as stated above, ROYALTY GENUINE TRAVEL SOLUTION shall be entitled to (a) suspend the services till such time all the payments (including interest) are received in full. Such suspension of services shall not be construed as breach of ORTON TRAVEL TOUR’s services to her clients and (b) reduce any Discounts agreed by whatsoever manner, by 50% in respect of the invoices for which the payment is delayed.
  9. Unless mutually agreed in writing, a CLIENT shall not be entitled to adjust any amount (including the refund in case of cancellation of air-tickets) against the payments due to ROYALTY GENUINE TRAVEL SOLUTION.
  10. In respect of the refunds in respect of the cancellation of air tickets, ROYALTY GENUINE TRAVEL SOLUTION shall make payments to a CLIENT within seven working days from the date of receipt of refund from the concerned Airline.
  11. The discounts payable to a CLIENT shall be settled strictly only on tickets for which payment is made by the CLIENT.
  12. A CLIENT and ROYALTY GENUINE TRAVEL SOLUTION with regard certain specific contracts and so shall be stipulated in such contracts, hold review meetings every quarter of the year on the Services provided by ROYALTY GENUINE TRAVEL SOLUTION, and other related matters stipulated in the said contracts.
  13. ROYALTY GENUINE TRAVEL SOLUTION, at its own cost, shall be allowed to conduct customer satisfaction survey at periodical intervals.
  14. ANY client or ROYALTY GENUINE TRAVEL SOLUTION may terminate ANY Agreement of theirs by giving one month’s written notice to the other.
  15. The termination / expiry of ANY Agreement between ANY Client and ROYALTY GENUINE TRAVEL SOLUTION shall not relieve the Parties from their respective obligations / duties, which occurred prior to such termination / expiry. Neither party shall hold the other liable for its inability to perform its obligations under such Agreement due to reasons beyond its reasonable control.  Notwithstanding any of the provisions of the Agreement, flood, fire, earthquakes, strikes, riots, natural calamities, terrorist attacks, coup, war, epidemics, political unrest, accidents, etc; government embargoes introduced after the contract came into existence, any change in law or other exercise of a sovereign or executive prerogative by the Government of any country or any other authority or invocation of force majeure clause by the vendors of ROYALTY GENUINE TRAVEL SOLUTION in respect of the services under the Agreement, suspension / cancellation of the services by the airlines / hotels shall include conditions of force majeure. Any additional cost incurred by ROYALTY GENUINE TRAVEL SOLUTION, for the services provided to ANY such CLIENT, during the Force Majeure event, shall be paid by the CLIENT.
  16. ROYALTY GENUINE TRAVEL SOLUTION hereby represents that while providing its Services, it would be acting as agent of its CLIENTs as against the principal service providers, that is; Airlines, hotels, etc. ROYALTY GENUINE TRAVEL SOLUTION undertakes to exercise reasonable care and skill while providing its Services.
  17. ROYALTY GENUINE TRAVEL SOLUTION cannot and does not guarantee the quality, performance, functions or timeliness of the services provided by the principal service providers. ROYALTY GENUINE TRAVEL SOLUTION will not be liable for any loss, damage, injury or disappointment suffered by ANY CLIENT while availing the services provided by the principal service provider.
  18. ROYALTY GENUINE TRAVEL SOLUTION expressly disclaims any warranty, express or implied, regarding the services, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement and implied warranties.
  19. CLIENTS shall indemnify, defend and hold harmless ROYALTY GENUINE TRAVEL SOLUTION and it employees from any loss, damage, claim, action, liability, or demand whatsoever caused at the office of such CLIENT and attributable to the negligence or wrongdoing of the CLIENT, its employees, agents or subcontractors.
  20. Neither ROYALTY GENUINE TRAVEL SOLUTION nor a CLIENT shall in any circumstances have any liability whatsoever for any indirect or consequential loss, including, without limitation, loss of profit, revenue or goodwill, resulting from negligence or willful default or any breach or non-performance an Agreement or any misrepresentation (other than fraudulent) or any other tort, including negligence, on the part of ROYALTY GENUINE TRAVEL SOLUTION or the CLIENT or their servants or agents. Neither Party shall use the name of the other in connection with any products, publicity, promotion or advertising without the prior written permission of the other Party. Nothing shall be construed as constituting a partnership or joint venture between the parties or as constituting either party as the agent of the other for any purpose whatsoever except expressly specified in an Agreement. Any amendments or changes to such Agreement shall be of no force or effect unless they are in writing and signed by duly authorized representatives of the Parties thereto.
  21. ROYALTY GENUINE TRAVEL SOLUTION and ANY of its CLIENTS agree not to disclose the terms of their Agreements to any third party (except as may be required by law) and to treat the terms of such Agreements as confidential information of the other Party, which shall represent the entire agreement and understanding between the Parties with respect to its subject matter and supersedes any prior or contemporaneous discussions, representations, or agreements, whether written or oral, of the Parties regarding this subject matter.
  22. The courts in the Republic of Cameroon shall have the jurisdiction over any disputes between ROYALTY GENUINE TRAVEL SOLUTION and ANY of its CLIENTS Parties relating to their agreements.
  23. ROYALTY GENUINE TRAVEL SOLUTION regrets but is not liable for any accident, physical or financial loss which an agent might incur as the engagements are only binding once Orton has received the cost of ticket in its account.